Shipping & Returns
We remain committed to providing our clients with high quality products and service.
Our Delivery Promise
Dispatch times: Orders placed on a weekend are shipped on Monday. Orders placed before 1pm AEST are shipped the following day.
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Who will deliver my parcel?
How to track your parcel:
1. You'll find your tracking number in your shipment confirmation.
2. You can click on the tracking number which will take you through to the couriers tracking portal.
If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org
Ways to make sure you don't miss a delivery:
Please ensure there is a person available to receive delivery of goods
Return & Exchange Policy
Product Return Information
GardianT3 is committed to customer satisfaction and to abiding by consumer guarantee under the Australian Consumer Law. If you receive items that are damaged, defective or incomplete please contact us immediately. If we have made an error in your shipment we can arrange for the items to be picked up and returned to us. In the event of an error, we will do our best to remedy the situation quickly and fairly.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
Replacement and Refunds
The consumer guarantees do not apply if you change your mind, find it cheaper elsewhere, decided you did not like the purchase or had no use for it.
We reserve the right to refuse items that have been opened, damaged or used.
The following items will not be accepted for return unless there is an error on our part.
• Custom/Special Order Items
• Rapid Antigen Test Kits